LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel - voice, email, web chat, social (including Twitter and Facebook) and SMS - along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
LiveOps Professional Services- Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results- on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility. LiveOps Customer Support, Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand. LiveOps Talent: Agent Services.