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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.
Access your help desk anytime, anywhere using serviceDesk Plus iphone app., Create SLA and provide quality services in time, to your end users, Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information, Web based portal to submit service requests & Incidents, Restore normal service of operation quickly with the comprehensive incident management, Eliminate the root cause effectively and put an end for firefighting of repetitive incidents, Discover every asset in your network with the efficient auto discovery options and Provide structured and prompt handling of all changes in your IT infrastructure.