Nicereply.com is billed as a comprehensive, all-in-one tool to measure customer satisfaction using survey-based tools. NiceReply works by asking for feedback on every customer interaction and then capturing these instant responses. Additional information can be collected in crucial areas, and then you can analyze what's collected to determine the quality of your customer service and make data-based decisions to improve it.
With NiceReply all of your customer satisfaction insights are in one location, you can keep track of real-time customer feedbak and the rating feed will show you how your customers feel at any given moment. You can also integrate NiceReply with platforms including Desk, Zendesk and Salesforce.