Salesforce is the world's leading CRM platform that employees can access entirely via the Internet. Products are broken into categories including sales, service, marketing, community, analytics, apps and IOT. Companies use Salesforce to manage customer accounts, generate track leads, manage complex marketing initiatives, track performance, and provide superior customer service before, during, and after a sale has occurred.
Companies can now deliver a full range of self-service options so that customers can help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.
Our 6-point review of Salesforce Cloud
In this video, we analyze the Salesforce Cloud CRM software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.