Scorebuddy is a cloud-based way for businesses to manage the quality of their customer service and interactions over not just phone calls, but also emails, live chat, and social media. Scorebuddy replaces spreadsheets or inflexible in-house solutions that use programs like Access and MS SharePoint. On the other hand, Scorebuddy takes an innovative approach while offering a robust selection of features. Some of the features included in the Scorebuddy platform is a scorecard designer, agent self-scoring, calibration, compliance tools, reporting and reviews, an easy scoring interface and advanced security features.
Scorebuddy is the leading way to improve the standard and quality of your customer service. You'll be able to see trends in performance, whether they be good and bad while staff effectiveness will be improved as well. With the use of Scorebuddy's in-depth monitoring and analyzing tools you'll increase the satisfaction of customers, improving loyalty and brand image, and you can better tailor your employee training to focus on areas where gaps exist. Agents will be more engaged with the quality process, and other benefits include the ability to carry out cause analysis,