Talkdesk is the world's leading cloud-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, LiveChat and others to provide comprehensive information about the caller. With IVR, ACD and Skills-Based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so when a call is missed or a voicemail is received, a new helpdesk ticket or CRM task is created with the call data, voicemail recording and voicemail transcription.
With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads required - all that is needed is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk.