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The TeamSupport entry in the CRM software market was created around one simple concept: Superior customer experiences depend upon teamwork within a company. The goal of the TeamSupport solution is to make sure that the group of people responsible for taking care of customers works well together. It does this by improving communication among team members as well as communication between the company and customers.
TeamSupport lets you empower your Help Desk, which will lead to improvements in customer service and the creation of loyal brand advocates. Along with an improved customer experience, benefits include the ability to gain a better understanding of your customers, improved agent efficiency, faster ticket resolution and better reporting and analytics.
Our 6-point review of TeamSupport
In this video, we analyze the TeamSupport CRM software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support.