A global ITSM rollout should make IT more flexible and efficient. ITRP is built to enable just that. How? ITRP supports collaboration between the local IT, regional data centers and global CoEs. Global standard services can be supported by virtual teams. The freed-up resources can provide new services to make the business more competitive. The KPI and service level reports allow for insights in what needs to improve where. More targeted investments can be made and the ROI can be measured
ITRP is the kind of Service Management as a service that every respecting company should use for a lot of different reasons :
User experience, customization of the self-service, strength of the out of the box standard ITIL processes and the speed of use. We compare ITRP with Apple, it is Always available and almost no training needed.
Our Business is dependent on the good functioning of ITRP every day, including our clients for some of the engagements.