Professional Services Automation, often referred to as PSA, refers to software solutions providing resources to address the areas of project and resource management for a range of projects. These software solutions are used by a wide variety of professionals, and typically those who provide client-based services, including IT consultants and lawyers.
Using PSA software can streamline the management of all areas of clients services including documentation, time recording and billing, and overall reporting. The goal of PSA software is to improve general productivity and efficiency by providing a complete, large-scale view of what’s happening within an organization on an operational level.
Along with providing a viable way to improve efficiency, PSA software also paves the way for an improvement in resource allocation, client satisfaction, and profitability.
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